Most Axial members are highly responsive, but sometimes things do fall through the cracks. Here are some best practices to keep things moving any time you pursue a deal on the platform and are having trouble connecting with the sell-side member.
Video: How to Follow-Up & Report a Concern
Step 1: Follow Up
First, if you have not done so already, we recommend following up with the member. To send a message from your Active Deals page: click on the deal, navigate to the ‘Messages’ tab, and click ‘Reply’ at the bottom.
You can also call the member directly using our click-to-call feature by clicking the phone icon by their name in the details tab (note: this is only available if the member has linked their phone number to their Axial account).
Step 2: Report a Concern
If you still don’t hear back after following up 2-3 times, ‘Report a Concern’ to let the Axial team know. From there, our Sellside team will politely follow up with the member on your behalf. Here’s how to do that:
Please provide context on any follow-ups you’ve already sent or any other relevant context.
Additionally, we’d recommend leaving a rating while working with the sellside member. You can learn more about Member Ratings here.